Outsourcing Call Center Makes Business Sense

If you want to offer 24 hours service to your valued clients, outsourcing your call center can be great for your business.

Important key to success is to keep your communication lines open regardless of your business. An outsourced call center can help keep your customers satisfied, build your identity globally, and give you a platform that can handle any new product or service you might want to present to the world. It means outsourcing call center really makes business sense.

As a business executive, you may be thinking why an outsourced call center would be great idea? There are various reasons behind outsourcing call center makes business sense. Few reasons are:

Call Center for Any Purpose: Are you looking for real estate support, insurance appointment service, customer care, technical support or any other sophisticated answering services? How about some to handle your appointments order or generate business leads? An outsourced call center has the staff and necessary training to make it happen for you.

Save on Infrastructure: Outsourcing your call center, you won’t only be getting their expertise, you are also saving a great deal of money on the infrastructure necessary to carry out operations. You can utilize that fund for any another business deal.

Time Management: Outsourced call centers are constantly at work all around the world, so your clients never get the disappointing “we are currently closed” message. They can always get in touch with someone, in real time, and get their questions answered at any hour of the day or night.  And having your own call center, your staff might only be present between 9 and 5.

Let an Expert Train Your Staff: Call centers are dedicated to providing the best customer service possible for your company, and that means they are experts in your products and services. However, you alone won’t be able to train your staff; you certainly need a shoulder to rely on. You may only need to provide personalized scripts, instructions and expectations, and management and training expert would handle the rest.

Multi Lingual Support: If your product or service is for global audience, your clients might have diverse backgrounds. Multi Lingual customer is demand of global market and only outsourced call center can easily provide you that.

Unleash New Products: Are you ready to unleash a new product or service to this planet? Launch can lead to massive increase in call volume. Outsourced call center would handle that stuff you for.

Choosing Right Outsourcing Partner: When choosing an outsourcing partner, compare services and prices of various providers. Once you select outsourcing partner, make sure you have an in-house representative to keep track of how well your investment is holding up, if you can’t do that yourself. After selection, make sure your clients are satisfied, your agents are generating leads and for sure, the increase in business margins.


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Cloud is Secure? Choosing a CSP

Even government is working hard and focusing on cloud computer’s security strengths. So, we should forget conventional windows that say, its inherently less secure.

Are clouds really insecure? Or more secure than conventional IT environments? Growing number of technology experts are making that argument, they are not vender and ever not selling anything but their wisdom tells them about cloud insights. Both government officials and technology enthusiasts expect much in its security.

Their comment on cloud security are often accompanies by the caveat, “if you do it right” cloud security only happens through a combination of vigilance, best practices, and technology including encryption, patching and monitoring.

The shift from in house storage to cloud is an opportunity to rethink security from the ground up, to re-architect networks and data centers in a way that bridges existing gaps. Clouds would be more secure than old data centers. That’s what IT leads and Government officials are foreseeing.

To chose a cloud storage provider depend on your environment and your goals. Small to medium sized concerns may be looking for file sharing and large sized organizations may be are looking it as a backup of existing processes. In fact CSP (Cloud Storage Providers) come into two forms. Some providers are providing complete turnkey system. Some just connect to you via third party software, just physical storage assets in the cloud. So, it truly depends on you which provider you will have to connect to.

You would see none of these CSP methods is better than the others. Choosing which one makes the most sense for your organization depends on your needs and each of these CSPs can deliver on security, availability, and flexibility—which is more important.

Security is certainly critical regardless of size of organization and of cloud storage. At a minimum you want your data that is at rest in the cloud to be encrypted, this is what you want. The primary motivation is to make sure that, if the CSP hosting your data is responding to a legal action and needs to provide access to data, your data can’t be read, which means nobody has access to your private data.

Storing encrypted data at someone else’s facility and then having that facility come under investigation is going to make for some very interesting legal arguments and is something cannot be explained here. In short, while encryption alone does not free you from a court order, it at least gives you the control over who will and will not see your data.

Now most cloud storage applications use local storage to cache data as it moves back and forth between the Cloud Storage Provider. This local storage should be encrypted, too. Local encryption protects you if a hard drive needs to be disposed of. Unlike a RAID system, although it is still readable, it requires some effort to read data from discarded drives. Now it comes’ the availability. Certainly everyone is focusing on the provider that has minimal chance of an outage.

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The Business World and Social Media

No doubt, social media has changed the ways brands interact with their audience. In past, when Internet was just beginning to gain a foothold in society, forward-thinking executives established their online presence in the world where they had a high degree of control over their transferred message. Email messaging had a tiny inference in B2C communications. Even on Social Media sites, there was very low tolerance for any type of promotional activity, which is still true on many strictly social media sites. To rise to the top, content need to pass a fairly stringent test of interestingness. Nowadays, to prosper in the social media, a brand must find ways to offer value along with their message in order to gain the number of likes, up-votes or shares.

Social media is where members share content with a wide audience, with the focus on the shared interests. Almost all social media networks have incorporated a measure of social media, allowing users to become curators of interesting content they find, sharing links, images and personal stories. In the mainstream, you may find businesses, engaging audience in conversations. Before social media networks, businesses had some ideas, they do some vague marketing testing and unleashed their campaigns upload an unsuspecting publish with limited TV, print and radio options. It does not mean that these campaigns where not valid. But they way social media technologies are assembling, collecting and exchanging ideas, it wasn’t before.

Believe or not but marketplace is now changed. New technologies like Facebook, Twitter, LinkedIn and YouTube gave human being a way to be heard or viewed inexpensively and in a robust way. In fact, if you are not using Social Media Networks, you are way behind your competitors. Now quality may no longer give you a competitive advantage. Businesses are now monitoring on social media websites, what people are saying about their product. Here businesses pick up feedback, stories and ideas from real people who are using their products. Now these businesses would be in the desire of their potential customers. Even businesses started crafting a social media strategy, deciding on centralization or decentralization of these new roles, recruiting right people to go to the next level.

Now in the end of 2011, businesses are asked to be increasingly transparent and personal. No doubt, traditional advertising and press releases will still have their impact, but Social Media websites such as Facebook, Twitter allow a whole new type of communication to take place that has previously been unknown to most businesses. Social media people are engaged in getting more followers and are looking for genuine and direct connections. Businesses, still out of Social Media, will be at an increasing disadvantage, as their clients may build connections with their competitors. The social media networks are providing open communication, engaging people in dialogue and transparency which leads to business success. And those who adapt to the new culture are at an increasing advantage.

So Business World is focusing more on social media networks to gain profitability.


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Cloud Computing and T1-connections

Some vendors and IT Analysts define cloud computing as an updated version of utility computing: basically presence of Virtual Servers over the Internet. IT always needs a way to add capabilities to fly without investing new infrastructure, programming new minds, licensing new software and accessing remote data efficiently.

SaaS (type of cloud computing) delivers a single application through the browser to more than thousands of clients using multi-tenant architecture. This type of cloud computing means no upfront investment in servers or licensing software. Some of other popular cloud computing terms are Utility computing, Web services in the cloud, Platform as a cloud, Managed service providers, Service commerce platforms and Internet Integration.

Buying new hardware infrastructure and software licensing often frustrate executives. Whenever you hire new resources, you would face same problem. Cloud computing resolves problems such as installing a suite of software for each computer; you’d only have to load single application. That single web-based service with all programs hosted would allow workers to log and access required information.

In cloud computing system there’s no need to buy expensive hardware and software for your local machine. The network would handle applications itself, this way both hardware and software requirements on user’s end decrease. In cloud computing you only need single system’s interface software which can be as simple as web browser. If you already have an email account on Gmail, Go-daddy, Hotmail, you’ve had experience with cloud computing. You simply need to login to a web based email account. Here it comes accessibility, even software and storage for your account doesn’t exist on your system but to access it, you need high speed Internet Connection.

Lots of Internet users are familiar with residential or business line from the phone company. These lines have limited rate of data transmission. But T1 lines carry 24 digitized voice channels. Moreover, to get productivity in business, fast and reliable Internet connection is the key. The right selection in choosing broadband connection such as T1-connections- can make data processing more efficient in the work environment. T1-connections provides broad array of services such as DSL, T1 and DS3/T3. In cloud computing T1 is high-speed telephone connection that supports both Internet access and voice communications. If you are experiencing slow connectivity with your workplace, T1-connections is right choice for rapid pace.

Remotely accessing files from a cloud network can cause speed related issues, but you need not to worry about waiting for files to download because T1-connections would provide you faster speed due to technological advancements. Even you can pick your required speed. T1 providers are always reliable and operational 24/7.

­Searching for reliable service provider is always challenging for businesses as well as individuals. Before selecting service provider, you may need to outline your needs and budget. T1-connections; is always helpful in this regard as you can select the service that meets your needs such as DSL, TI and DS3/T3 with following products:

T1 products:

DAI (Dedicated Internet Access), Fractional T1, PRI (Primary Rate ISDN), Super-Trunk, Integrated Access and Point to Point.

Voice Products:

DS3, PRI and Super-trunk, VOIP, Integrated Access, Point-to-point circuit and Voice phone lines.

Network Products:

DIA, DS3 or T3, Fractional T-1, Point-to-point circuit, Integrated access and DSL.




Remotely accessing files from a cloud network can cause speed related issues, but you need not to worry about waiting for files to download because T1-connections would provide you faster speed due to technological advancements. Even you can pick your required speed. T1 providers are always reliable and operational 24/7.

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Ethernet is Cost Effective

Ethernet is LAN technology that operates within limited distance; say a building—connecting devices in close proximity. Ethernet devices cables are capable of connecting computers within few hundred meters. However, with advancement in technology, Ethernet’s are now more capable than before. They follow simple set of rules that govern their basic operation. Ethernet devices attach to a common medium that provides a path along which the electronic signals will travel.

Ethernet is best bargain in network technology available for companies that need bandwidths of 10Mbps as T1 and DS3 line service prices have plunged on last few years. Do you still believe Ethernet to be a local area network protocol? Yes, you are right but now it’s WAN protocol as well. You may have heard about Metro Ethernet, Carrier Ethernet, Ethernet WAN and Ethernet Transport. All these refer to an Ethernet connection provided by a carrier that plugs into your network switch. There is no requirement of special equipment to use an Ethernet WAN connection. Simply you need to plug into the RJ45 connector for signal.

Ethernet in the WAN may seem like the height of convenience and probably worth paying a premium for. But the irony part is that Ethernet service is cost effective, not more expensive, than traditional copper or fiber wire-line services. How much cost effective? If all you need is a T1 line or T1 PRI for your PBX, then you are likely to get your lowest total cost with those services. But once you need to expand bandwidth for dedicated Internet service or point to point data transfers, Ethernet starts getting competitive. At the T1 line or DS3 service level of 45 Mbps, you might find a Fast Ethernet connection both cheaper and faster. In some cases the bandwidth of Fast Ethernet is 100 Mbps but the price might be less than a DS3 connection.

If you move up to Gigabit Ethernet Service, the difference would be more dramatic. That’s 1,000 Mbps, a bandwidth that has been cost prohibitive for all but the largest companies. Up to now, anyway. SONET fiber optic service at the OC-24 level of 1.244 Mbps isn’t all that common. Most likely you would need an OC-48 pipe running at 2.488 Gbps to transport your Gigabit bandwidth requirement. Costs can easily be into six figures per month for that level of optical transport. Bring in Gigabit Ethernet service and you’re 1,000 Mbps may be had for up to an order of magnitude less.

I’m sure Ethernet WAN bandwidth is huge bargain. It’s only due to competitive carriers. Ethernet is new for most of the Internet users as its originated as a data networking rather than a telephony technology. Newer competitive carriers are leading the adoption of Ethernet as metropolitan and long distance carrier service. These fiber optic networks for IP data transport providers are completely separate from telephone companies and provide all the connections including access jack at your business location. There are lots of carriers offering excellent service as well as rates on type of bandwidth you need for your few mbps-hungry applications. You can easily find out cost effective carriers through T1-Connections.

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DSL vs. Cable Internet

Unless you work and live in a rural area, you most probably have the option of leaving dial-up connection and moving to high speed internet service. When it comes to high speed internet, currently there are two options available; DSL provided by phone companies and Internet provided by Cable companies. In the lines under we shall compare and contrast between the advantages and disadvantages of both the service providers.

Speed: The speed that DSL offers to users is between 128kbps-3mbps.On contrary Cable Internet is 2 times faster. But the thing with Cable Internet is that, it works on a shared bandwidth system. Meaning that, many subscribers are linked to a single line. So the speed fluctuates depending on the number of subscribers. More the subscribers the less the speed, and vice versa. On the other hand DSL is single devoted line, and there is always a steady speed. So if you are a user in a rural area with limited number of subscribers, then cable internet might serve the purpose. But if you live in a metropolitan area then DSL is the better option.

Price: Prior to the introduction of Cable internet, the prices for DSL were quite high. But after that there has been a considerable fall in the prices of DSL, yet they are a little high as compared to Cable internet. With both the services you generally pay a one-time setup fee. With cable this fee can end up being round about $50-$100, on the other hand DSL is a bit expensive and could end up about $150.Cable is cheap when it comes to monthly bill, it is about $40-$50 per month, while DSL tends to be $5-$10 more expensive .Besides the first time setup, either service providers can offer you different discount packages; like introductory offers and different bundle plans. Cable services can offer you “surf and watch” bundle, that lets you use internet and watch cable channels. But in a competitive corporate environment, DSL takes the lead by offering “surf and talk” bundle. With this offer you can use internet besides talking on the phone either in your home or at your business.

Security: Security is the main concerns when it comes to choosing between both the services. Cable internet is based on a shared network, where the subscribers are on LAN with each other in a particular area. So the security is a bit vulnerable. Though Cable internet service providers do offer cable modems with security features in their hardware. But still it is subjected to security failures. While there is no such issue with DSL provided by phone service. It is a single dedicated line with no sharing, so your security is in your own hands. And no one else can break into your network.

All in all if you are a user/business in a metropolitan area, where both the services are available. The best option will be to go for DSL provided by phone companies. Though the price will be a little high, but you will have a dedicated line to yourself; so that you don’t face any speed fluctuations while you are surfing. Alongside that, DSL is really important for businesses because there is minimum security risk and you don’t have to share your line with other subscribers as is the case with Cable internet.


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